Report a problem

Issue in public space

Is something in a public area (street, park, sports field or water) not as it should be? You can report it to the municipality.

Rubbish

Make a report about rubbish (in Dutch)

Use this online form to report problems with rubbish. For example:

• rubbish on the street
• a full or broken container
• uncollected rubbish or old paper
• dog poop
• improperly disposed of household waste

Public space

Report a problem (in Dutch)

Use this online form to report problems in the public space, for example:

• an unsafe situation
• an illegally parked vehicle or bicycle
• weeds
• sick trees
• a problem with sewage
• graffiti

Other types of problems

Housing

• Begin link: Domestic nuisance, end link.
• Begin link: Illegal housing or use of a building, end link.
• Begin link: Overdue maintenance on rental property, end link.
• Begin link: Nuisance caused by a company, end link.
• Begin link: Report abuses by landlords, end link.
• Begin link: Request information about house repair notice, end link.
• Begin link: Request a house number, end link.

Construction

• Begin link: Nuisance during construction work, end link.
• Begin link: Illegal construction work, end link.
• Begin link: Hinder from rules for making buildings energy efficient (in Dutch), end link.
• Begin link: Remove asbestos (in Dutch), end link.

Social issues

• Begin link: Welfare fraud, end link.
• Begin link: Street harassment (in Dutch), end link.
• Begin link: Wmo support, end link.
• Begin link: Exclusion from labour market (in Dutch), end link.
• Begin link: Discrimination (in Dutch), end link.
• Begin link: Child abuse (in Dutch), end link.
• Begin link: Fundraising for charity (in Dutch), end link.
• Begin link: Announce a demonstration, end link.

Damage

• Begin link: Compensation for physical damage and/or personal injury (in Dutch), end link.
• Begin link: Damage caused by municipality during construction (in Dutch), end link.
• Begin link: Compensation for loss due to change in environment plan (in Dutch), end link.
• Begin link: Compensation for damage resulting from planning decisions (in Dutch), end link.

Municipality

• Begin link: Lost and found items, end link.
• Begin link: Complaint about municipal services, end link.
• Begin link: Integrity violation (in Dutch), end link.
• Begin link: Complaint about delivery of Stadskrant (in Dutch), end link.
• Begin link: Arrange a Stolperstein, end link.
• Begin link: Torn flag or broken flagpole (in Dutch), end link.
• Begin link: Street clock out of order (in Dutch), end link.

Nature and environment

• Begin link: Pests and vermin, end link.
• Begin link: Lost animals, end link.
• Begin link: Problem with cockroaches (in Dutch), end link.
• Begin link: Asian knotweed (in Dutch), end link.

How to make a complaint

The online reporting system is currently only in Dutch, but the procedure is straightforward. Provide the exact location of the problem and a brief description. You do not know the exact address? Click on the correct location on the map in the online form. The form will automatically select the closest address.

All the information you provide will be treated with confidentiality. The municipality uses personal details and address information only for the purpose you provided them for.

Urgent issue

Would you like to report a dangerous situation? For example:

• a large pothole in a road
• oil spillage on the road
• chemical waste in the public space, such as drugs or medicines
• an unsafe tree or fallen street sign
• traffic lights not working at a busy intersection
• street lights not working in the whole street
• control unit of street lamp open or gone
• a broken or loose cable
• a blocked sewer

To report an urgent issue call the municipality on tel. 14070.

Are you calling after office hours? Listen to the recording and select the option in the menu which best describes the problem. You will then be connected to a call agent. Option 1: broken traffic lights and street lighting, option 2: other urgent issues.