Lost or stolen passport or identity card

Is your Dutch passport or identity card lost or stolen? You need to notify the municipality. You can then apply for a new passport or identity card.

How it works

  1. Report the missing document

    The fastest way to do this is online with DigiD. You can also report the loss or theft at a municipal counter.

  2. The municipality will register the document as missing

    Your passport or identity card will be made invalid. This is to prevent identity fraud.

  3. Apply for a new passport or identity card

    Do you need a new passport or identity card? You can apply only at a municipal counter. Make an appointment to apply.

Conditions

  • You have a Dutch passport or identity card.
  • You are registered in The Hague.
  • The document has not been confiscated (taken) by the police or a customs official.
  • You fill in the declaration of loss truthfully. A new passport will be refused if fraud has been committed. Read more on rijksoverheid.nl (in Dutch).

DigiD

Report missing passport or identity card

You do this online with your DigiD.

Do you only want to report that your passport or identity card is missing, but you are not able to do this online? Then visit a municipal counter. Begin external link: Make an appointment for this(External link), end external link..

1 new colour passport photo which meets all requirements

If the photo does not meet all the Begin external link: requirements(External link), end external link., the municipality will not be able to submit your application. You will then have to make a new appointment.

icon passport photo

A valid form of identification

If you have one. Take all of your identity documents with you. Even if they are expired or from a foreign country.

icon passport and ID card

Your bank card

You will pay at the municipal counter when you apply. You can pay with your bank card. You can also pay in cash only at City Hall Spui. You cannot pay with a credit card.

icon bank card

Apply for a child

Is your child 17 years old or younger? Then your child must also come to the appointment. As of 12 years your child is allowed to come alone. Permission is needed for an identity card for a child up to the age of 12 years and for a passport for a child up to the age of 18 years:

  • Everyone with parental responsbility for the child must give permission.
  • Will everybody with parental responsibility come to the appointment? Then all of you must take a valid Begin external link: identity document(External link), end external link. to the appointment (not a copy).
  • Not everyone with parental responsibility will attend the appointment? At least 1 parent or legal guardian must accompany the child to the appointment. This person takes a completed Begin link: consent form, end link. for the other parent or legal guardian, with a copy of the identity document.

Reporting the lost or stolen document is free of charge. You will have to pay fees to apply for a new document. The fees in 2024 are:

Type of application Regular Expedited (€ 57.05 extra)
Passport for an adult € 83.85 € 140.90
Passport for a child € 63.40 € 120.45
Identity card for an adult € 75.80 € 132.85
Identity card for a child € 40.90 € 97.95

Report a loss or theft
The municipality will register the document as missing right away.
New passport or identity card
At least 6 working days. The pick-up receipt will state the date as of when you can collect it.

You can pick up your passport or identity card at the city office where you applied for it:

  • Pick up your document yourself. Nobody else is allowed to do this for you.
  • You do not need an appointment.
  • Take your pick-up receipt and your identity document with you (if you have one).
You have 3 months to collect your document. After that the municipality will have to destroy it. 

Begin link: Look at the opening hours for the city district offices, end link.

Yes, you can. The municipality has to be able to check your identity. You can use another identity document for this. If you do not have one, an expedited procedure is not always possible. Ask the municipal official what can be done in your situation.

Need it quickly?

  • Indicate this during your appointment.
  • Are you applying before 14.00 hrs.? Then your passport or identity card will be ready after 2 working days. For example: if you apply Monday before 14.00 hrs., you can collect it Wednesday.
  • You will pay an extra fee for this.

Visit a municipal counter to report the document as missing. Begin external link: Make an appointment to do this.(External link), end external link.

Did you lose your passport or identity card and do you want to apply for a new one? Make an appointment through the page Begin link: Apply for a passport and identity card for Dutch citizens without a fixed address, end link. . You can then report the document as missing and apply for a new one.

Did you lose your passport or identity card and do you want to apply for a new one? Make an appointment through the page Begin link: Apply for a passport and identity card for Dutch citizens abroad, end link. . You can then report the document as missing and apply for a new one.

You can also report the document as missing and apply for a new passport or identity card in the country where you live. You can apply at the Netherlands embassy, the Netherlands consulate or an external service provider such as VFS Global.

No, you cannot use it again. Did you report the document as missing and did you later find it back? It will remain invalid. You will have to turn in the old document. The municipality will destroy it.

Contact

How can we help?

Chat

More options

To contact page