City district offices: opening hours and locations

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Do you need a new Dutch passport, identity card or driving licence? Or would you, for example, like to report a birth? For these sorts of products and services you can visit the Public Service counters at City Hall Spui and the Leyweg City Office.

The municipality works by appointment. This way it can reserve time for you and you can be certain that you will be served well and quickly. There are a few basic rules for making an appointment. Read more under Begin link: Make an appointment at the municipality, end link. .

Take the public holidays into consideration when planning your appointment.

Are you unable to make an appointment on time through the website? Then you can phone tel. 14070. The call agents will check whether it is necessary for you to get an earlier appointment.

This can be the case if:

  • products need to be registered within a legal deadline (for example, registering a birth)
  • there are financial, legal or social consequences connected to the application (such as consequences for your income or benefits, a fine or the identification requirement in order to arrange care)
  • the appointment is urgent, you are not able to apply on your own and you are unable to get assistance from a family member, friend or neighbour.
You will get an earlier appointment for an urgent appointment.

Would you like your application to be processed more quickly? You can request an expedited application procedure for various products. This is called an expedited procedure. The way this procedure works can be found in the information about the product. You will pay an extra fee for an expedited procedure.

You do not have to make an appointment to pick up your new Dutch passport, identity card or driving licence. You can collect your document by showing your pick-up receipt and valid form of identification at the city office where you applied for it. You are advised to pick up your documents in the morning when it is less busy.

There are special times on Tuesdays and Thursdays for collecting your new passport, identity card or driving licence.

Different opening hours at the city district offices

The municipal counters will be closed on:
– 25 December
– 26 December
– 1 January
The municipal counters will close at 16.30 hrs. on:
– 5 December
– 16 December
– 24 December
– 31 December

City Hall Spui (Centrum district office)

Spui 70
2511 BT Den Haag
Begin link: Route, end link.

It is often difficult to park your car in the city centre. The best way to get to City Hall is by public transportation, on your bike or on foot.

Opening hours

  • Monday from 8.30 to 16.30 hrs.
  • Tuesday from 8.30 to 16.30 hrs.
  • Wednesday from 8.30 to 16.30 hrs.
  • Thursday from 8.30 to 20.00 hrs. (you can collect Dutch passports, identity cards, driving licences, extracts and parking cards as of 12.00 hrs.)
  • Friday from 8.30 to 16.30 hrs.

Leyweg City Office (Escamp district office)

Leyweg 813
2545 HA Den Haag
Begin link: Route, end link.

Opening hours

  • Monday from 8.30 to 16.30 hrs.
  • Tuesday from 8.30 to 20.00 hrs. (you can collect Dutch passports, identity cards, driving licences, extracts and parking cards as of 12.00 hrs.)
  • Wednesday from 8.30 to 16.30 hrs.
  • Thursday from 8.30 to 16.30 hrs.
  • Friday from 8.30 to 16.30 hrs.

Begin link: Look at the city district page, end link. for more information about the Escamp city district.

Segbroek district office

Fahrenheitstraat 190
2561 EH Den Haag
Begin link: Route, end link.

Opening hours

  • Monday from 8.30 to 16.30 hrs.
  • Tuesday from 8.30 to 16.30 hrs.
  • Wednesday from 8.30 to 16.30 hrs.
  • Thursday from 8.30 to 16.30 hrs.
  • Friday from 8.30 to 16.30 hrs.
You cannot apply for any travel documents or driving licences at this office. You can pay only by bank card (cash is not accepted).

Begin link: Look at the city district page, end link. for more information about the Segbroek city district.

Payment methods

  • You can pay in cash or use a bank card at City Hall Spui. You can only use a bank card at the Leyweg City Office. Unfortunately it is not possible to pay with a credit card. Cash payments can only be made with banknotes of € 100 or less. (Banknotes of € 200 and € 500 will not be accepted for safety reasons).
  • For your protection and the protection of its employees the municipality asks you to make contactless payments or to pay with a bank card (with PIN) at the counters in City Hall Spui and the Leyweg City Office.
  • For certain procedures, such as paying a parking ticket or taxes, you need to transfer the money to the municipality’s bank account. Often you can also pay through Begin external link: MijnDenHaag(External link), end external link..
  • You will find instructions on how you can pay on the page of each product or service. Click on Begin link: Make an appointment at the municipality, end link. for an overview.

Ban on face coverings

There is a ban on face coverings in government buildings. You may not enter a town hall or city office wearing full-face motorcycle helmets, balaclavas, burkas, nikabs or masks. Read more on the Begin external link: website of the Government of the Netherlands(External link), end external link..

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