Contact with the municipality
Chat
You can use the live chat service Monday to Friday between 8.30 and 17.00 hrs.
Call 14070
Monday to Friday from 8.30 to 17.00 hrs.
From abroad call: +31 70 353 30 00.
After the voice recording: press 1 for The Hague and then 2 for other questions. You will then hear instructions in English.
Use the Begin external link: online contact form(External link), end external link. to send your question or message.
Postal address
Gemeente Den Haag
Postbus 12600
2500 DJ Den Haag
Visit the municipality
Make an appointment at a city district office.
Begin link: Look at the locations and opening hours, end link.
MijnDenHaag
Arrange your affairs on your own personal page on the website.
Begin link: More about MijnDenHaag, end link.
Complaint, problem or objection
Report rubbish or nuisance
Is something in a public area not as it should be? On the street or in a park? Report a problem in the public space.
Make a complaint
Are you not satisfied with municipal services? Or with how you have been treated? File your complaint.
Object to a decision
Do you disagree with a decision taken by the municipality? You can submit a letter of objection.
Make an appointment
The municipality works by appointment. You can make an appointment by calling tel. 14070 or through the website. Go directly to the page of the product you need. Read more on the page: Begin link: Make an appointment at the municipality, end link. .
Locations of city district offices
City Hall Spui
Spui 70
Leyweg City Office
Leyweg 813
Segbroek district office
Fahrenheitstraat 190
Begin link: Look at the locations of all the municipal offices, end link.
Visit a Servicepunt XL for extra help
You do not speak Dutch well? Are you deaf or hearing impaired? Is it difficult for you to use the internet? Or you do not know exactly where you should ask your question? Stop by a Servicepunt XL.
Look at the Servicepunten
Frequently asked questions
- Are you coming from abroad to live in The Hague for 4 months or longer? And you have never previously lived in the Netherlands? See Begin link: Registration when coming from abroad (you do not have a BSN), end link. .
- Have you previously lived in the Netherlands? Do you already have a citizen service number (BSN)? Go to Begin link: Register again in the BRP, end link. .
- Do you live outside the Netherlands? Or are you staying in the Netherlands for less than 4 months? And you do not yet have a citizen service number (BSN)? Go to Begin link: BSN and registration as a non-resident of the Netherlands (RNI), end link. .
Do you have a full or broken rubbish container? Or do you see rubbish on the street, for example litter, improperly disposed of household waste or construction waste? You can report this using the online form ‘Report rubbish’. The municipality requests that you indicate the spot where you see the garbage.
MyCleanCity app
Do you want to report rubbish placed next to a container or a full, dirty or broken litter bin? Then you can also report the problem using the MyCleanCity app. Download the app in the Begin external link: Apple Store(External link), end external link. or Begin external link: Google Play Store(External link), end external link..
Are you going to rent a property? Then you sometimes need an affordable housing permit (huisvestingsvergunning). When you apply for this permit, the municipality will check whether you are eligible to live in either rented social housing or a mid-segment rental property. This permit is intended to make sure that inexpensive homes are kept available for people who earn a lower income.
Begin link: Read how to apply for an affordable housing permit., end link.
Are you coming to live in the Netherlands and do you have a driving licence from a foreign country? Sometimes you can exchange your foreign driving licence for a Dutch driving licence. It depends on the country which issued your driving licence and how long your licence is still valid.
Begin link: Read what you need to do if you have a foreign driving licence., end link.